Terms and conditions.

These terms apply to the M Plus Matcha app and the services you access through it. They are between you and M Leeds Ltd (company number 17105351), 21 Thorntons Arcade, Leeds LS1 6LQ ("we", "us"). You accept them when you create an account or place an order; we will ask you to accept any later version that changes your rights before it applies to you (clause 22). During our launch period the app is published on the App Store by Skygazer Limited (company number 07721616) on our behalf; your contract is with M Leeds Ltd. Effective date: 23 September 2026. Version: 2026-09-23.

The app is provided to help customers browse menus, view store details, place pickup orders where available, manage a membership profile, view rewards, receive order updates, and contact support. Features may differ by market, store, device, operating system, or account status.

Some features require an account. You must provide accurate information and keep it up to date. You are responsible for activity under your account, including orders placed, rewards used, and payment methods saved or submitted through checkout. Keep your device, passcode, and login credentials secure. Tell us promptly if you believe your account has been used without permission.

You must be 16 or over and live in the UK. If you are under 18, you confirm that any payment card you use is your own or that you have the cardholder's permission, and that a parent or guardian knows you are using the app. If you use the app for someone else you confirm you have their authority.

Orders are subject to store opening hours, item availability, payment approval, preparation capacity, and operational conditions. Before confirming an order, check the store, pickup method, items, quantities, customizations, prices, taxes, fees, discounts, and estimated timing. Once an order is accepted, preparation may begin quickly.

Prices, menu items, promotions and availability may change for future orders without notice and may differ between stores and channels. Prices shown in the app are the prices you pay, including any applicable tax. If an item is unavailable after you order, we will contact you, substitute only with your agreement, or cancel and refund that item.

Payments are processed through secure third party payment providers. By submitting payment details, you confirm that you are authorized to use the payment method. We may refuse or cancel an order if payment is declined, suspected to be fraudulent, incorrectly priced, or otherwise invalid. Refund timing depends on payment providers and banks.

Pickup times are estimates only. Actual timing can be affected by order volume, staffing, ingredient availability, traffic, weather, and other conditions outside our control. You are responsible for arriving at the selected pickup store and checking your order details before collection.

Drinks and food are made to order and may be prepared as soon as your order is accepted. An accepted order therefore cannot be cancelled and, because the items are perishable and made to your specification, there is no 14-day right to cancel it. If we cannot fulfil an order, or the law requires it, we refund you to your original payment method within 14 days. Refund timing after that depends on your payment provider.

Our products may contain or come into contact with allergens including milk, nuts, peanuts, soy, gluten, sesame, eggs, and other ingredients. Ingredient and allergen information may change and may not capture every cross-contact risk. If you have an allergy, intolerance, pregnancy-related restriction, medical condition, or dietary requirement, check with staff before ordering and do not rely only on app descriptions.

11.1 Joining. Membership is free. You must be 16 or over and live in the UK. One account per person. We verify your phone number, and a phone number that has already been used for an M+ account cannot be used to open another, even after that account was deleted. 11.2 Earning M+ coins. You earn 10 M+ coins for every £1 you actually pay through the app for eligible items. Eligible items are drinks and gelato; bakery items, tips, service charges and delivery fees do not earn coins. Coins are calculated on the amount paid after any reward, voucher, discount or card benefit. Purchases made at the counter without paying through the app do not earn coins unless the app says they do. Coins are added when your payment is confirmed and removed if the payment is refunded, reversed or disputed. 11.3 Rewards. You may exchange coins for the rewards listed in the app. Each reward shows the items it applies to, any price cap, and how long you have to use it after claiming it (30 days unless stated); we show this again when you claim. A claimed reward that is not used in time is cancelled and the coins are not returned. Only one reward, voucher, card benefit or Club benefit can be applied to one item. 11.4 Expiry. Your coins expire if you make no purchase through the app for 12 months. Every purchase resets the 12 months for all your coins. The app shows the date. 11.5 Tiers. Gold and Ceremonial depend on the amount you pay through the app over the previous 365 days (currently £150 and £400). Your tier and its benefits are shown in the app. Refunded amounts do not count. 11.6 Welcome and birthday benefits. Your first paid order unlocks a free drink for your next visit, usable within 14 days on the cheapest eligible item in that order. The birthday benefit requires your birth month and day to have been saved in the app at least 30 days before your birthday, and your consent to use them for this purpose. Each benefit shows its own conditions and expiry when issued. 11.7 No cash value. Coins, rewards, vouchers and benefits have no cash value, cannot be transferred, sold, exchanged or combined with another account, and are personal to you. 11.8 Fair use and fraud. We may cancel coins, rewards and benefits and suspend or end your membership if we have evidence that an account is duplicated, shared, used by an employee in breach of staff rules, obtained by false information, or used to abuse a promotion. Free benefits are forfeited. Anything you have paid for and not used is refunded under that product's terms, except as stated in the M+ Club terms for deliberate sharing. We will tell you what we found and you may appeal within 14 days. 11.9 Changes. We may change or end the programme for reasons such as changes to our menu, our costs, the law or how the programme is run, which we will state when we tell you. Where a change reduces the value of coins, rewards or benefits you already hold, we will give you at least 30 days' notice in the app and you may use them at the old value during that period. 11.10 Inactivity. If you neither sign in nor buy anything for 24 months we may close your account after giving you notice. Remaining coins are cancelled; anything you paid for and have not used is refunded under its own terms. 11.11 Employees. Employees of M+ and members of their household may join but may not take part in promotions, missions or referral rewards unless the promotion says otherwise.

The current app does not request device location. If a future version offers nearby-store suggestions, it will ask for permission before using location and will explain how the information is used.

Order and account messages are sent whenever you allow notifications. Marketing messages, offers and promotions are sent only if you have separately opted in; you can opt out at any time in the app or by following the link in any marketing email.

Use the app only for lawful personal ordering and membership purposes. Do not misuse the app, interfere with its operation, attempt to access systems without permission, scrape or copy content at scale, submit false information, abuse promotions, reverse engineer the app, or use the app in a way that harms stores, staff, other users, or our service providers.

The app, brand names, logos, product names, photos, designs, software, text, data, and other content belong to M Leeds Ltd, which operates M Plus Matcha, or to its licensors or partners. You receive a limited, personal, revocable, non-transferable right to use the app for its intended purpose. You may not copy, sell, modify, distribute, or create derivative works from the app or its content unless we give written permission.

We aim to keep the app available, but we do not guarantee uninterrupted or error-free access. We may update, suspend, limit, replace, or remove app features for maintenance, security, legal, operational, or business reasons. You may need to install updates to continue using some features.

You are responsible for your device, operating system, internet connection, mobile data charges, security settings, and app store account. The app may not work properly on unsupported, outdated, modified, jailbroken, or rooted devices.

How we use your information is explained in our Privacy Notice, available from Account → Settings and at mplusmatcha.com/privacy. It includes the identifiers we keep to prevent fraud and abuse, such as a hashed record of phone numbers that have been used for an account.

The app may rely on third party services such as app stores, payment processors, maps, analytics, authentication providers, notification services, and cloud hosting. Those services may have their own terms and privacy notices. We are not responsible for third party outages, errors, fees, or policies outside our control.

The app is provided on an as available basis. To the fullest extent permitted by law, we do not guarantee that the app will always be accurate, available, secure, or free from defects. Nothing in these terms limits liability that cannot legally be limited. Otherwise, M Leeds Ltd, which operates M Plus Matcha, is not responsible for indirect losses, lost profits, lost rewards, device issues, network failures, or losses caused by events outside our reasonable control. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law.

We may suspend, restrict, or close access to the app or an account if we reasonably believe there is fraud, security risk, misuse, breach of these terms, legal requirement, payment issue, or operational need. You may stop using the app at any time. Some terms, including payment, intellectual property, liability, privacy, and dispute provisions, continue after use ends. If we close your account for any reason other than your breach, anything you have paid for and not used is refunded under its own terms.

We may update these terms for reasons such as changes to our services, our costs, the law or how the app works, which we will state in the notice. For changes that affect your rights or the value of anything you hold, we will notify you in the app at least 30 days before they apply and ask you to accept them; if you do not, you may stop using the app and anything you have paid for and not used is refunded under its own terms.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you keep any mandatory consumer rights of your home law and may bring a claim in your local courts.

M Leeds Ltd (company number 17105351), 21 Thorntons Arcade, Leeds LS1 6LQ. Email: info@mplusmatcha.com. In-app: Account → Feedback. We aim to respond to complaints within 5 working days.

When the M+ Drink Card is available, the M+ Drink Card terms are shown before you buy and emailed to you. They form part of these terms and do not limit your statutory rights.

When M+ Club is available, the M+ Club terms are shown before you join and emailed to you. Recurring payment starts only after your explicit consent. They form part of these terms and do not limit your statutory rights.

Each promotion, mission, offer or referral reward shows its own period, eligible items, the number of times you can take part, the reward, when it is issued and what happens if the qualifying purchase is refunded. Unless the promotion says otherwise: one per member; purchases using a reward, voucher or discount do not count unless the promotion says they do; refunds cancel the progress or reward; rewards have no cash value and expire as shown. Missions are completed by making the described purchases; there is no entry fee and no element of chance. Referral rewards are issued only after the referred person's first paid order is confirmed and only where the referred person is a genuinely new member, meaning a person whose phone number has never been used for an M+ account; the limits on referral rewards are shown with the offer. We may withdraw or change a promotion for the future for the reasons stated in the notice; progress already made keeps its stated value for 30 days. Employees and members of their household are excluded (clause 11.11).